Where is my Order?

You can access your order status and history by signing in and viewing in your account.

Order Processing, Shipping & Delivery

Standard Shipping: Orders shipped via Standard Shipping are delivered within 5-7 business days from the order's ship date. Most standard orders are processed and shipped within 1–2 business days, depending on product availability. Please note that orders with engraving or gift wrap may require an additional 1–2 business days for processing. Orders destined for P.O. Boxes and known freight forwarders will be delivered within 6-14 business days of the order's ship date. Please note: All orders are processed & shipped on business days, excluding federal holidays in the United States.

2nd Day Shipping: Orders shipped via 2nd Day Shipping are delivered within 2-3 business days from the order's ship date. 2nd Day orders placed by 2PM EST will be processed and shipped the same day, depending on product availability. Orders placed after 2PM EST will be processed and shipped the next business day, depending on product availability. Please note: All orders are processed & shipped on business days, excluding federal holidays in the United States orders destined for P.O. Boxes are not eligible for 2nd Day Shipping.

Overnight Shipping: Orders shipped via Overnight Shipping are delivered within 1 business day from the order's ship date. Overnight orders placed by 2PM EST will be processed and shipped the same day, depending on product availability. Orders placed after 2PM EST will be processed and shipped the next business day, depending on product availability. Please note: All orders are processed & shipped on business days, excluding federal holidays in the United States. Orders destined for P.O. Boxes are not eligible for Overnight Shipping.

Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). We are currently unable to accept orders shipped to destinations outside the United States or U.S. Territories. All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Order Inquiries/Orders and Purchases

Check the status of your most recent orders by visiting our Orders page, in My Account. This is the easiest and fastest way to get the most current information regarding your Dr.Jart+ Online orders.

When you click on Log In you will be prompted to log in with your email address and password. Click Orders in My Account. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.

Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

Have a question about your order? Please Contact Us.

Order Cancellations

If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 1-800-814-6670. We will do our best to accommodate your request.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:

Item(s) not available.
Difficulty in processing payment information.
Cannot ship to the address provided.
A duplicate order was placed.
Cancelled due to customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please Contact Us.