RETURNS & EXCHANGES

Dr.Jart+ Online Satisfaction Guarantee

If for any reason you are not completely satisfied with your online purchase, simply return the unused portion and we will be happy to remit your account for the amount of the purchase and waive return shipping fees. If you prefer, you may exchange it for another item(s). If you wish to return or exchange an item purchased online at drjart.com, please click here for step by step directions.

Please contact us at 1-800-814-6670 or customerservice@drjart.com. Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address. Only products purchased on drjart.com may be returned.


Print It

Print the label from your email.


Pack It
Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.


Ship It
Take the package to any UPS location or request a pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.


If you received the item as a gift and wish to return or exchange it for another item, please contact our Consumer Care Department at Consumercare-us@drjart.com.
 

Please allow 7-10 business days for return processing. Returned items will be processed promptly, usually within 3-5 business days of receipt. An email will be sent to confirm your return or exchange request has been processed. If you have questions about returns and exchanges, please contact us by phone at 1-800-814-6670 or via email at customerservice@drjart.com.
 

Please note that eGift Cards cannot be returned or exchanged.


When an exchange is requested it is completed in two steps:

1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange. Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange.

Damaged Items

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible at 1-800-814-6670 for assistance.

I would like to return a gift but I don't want the gift-giver to know.  Can you help?

If you would like to return or exchange an item you received as a gift, please email us at Consumercare-us@drjart.com and we will be happy to assist.