SHOPPING

 

Order Status

Have a question about your order? Please email us at customerservice@drjart.com or Chat Live with us Monday through Friday from 9 AM - 5 PM EST.


Check the status of your most recent orders by visiting our Order Tracking page. Click on the Order Tracking link and log in to your Account to view the status of your orders. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.


*Please note: Tracking information may not be available for up to 24 business hours after the order is shipped.


 

Order Cancellations

If you would like to cancel an online order after it has been placed, please contact us by phone at 1-800-814-6670 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.
 

Occasionally, orders or parts of an order are cancelled for various reasons including;


Item(s) are not available
Difficulty in processing payment information
Cannot ship to the address provided
A duplicate order was placed
By customer request
Purchase limits have been exceeded


If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact us at 1-800-814-6670 or via email at customerservice@drjart.com.


 

How to Shop Online

Welcome to Dr. Jart+ Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

 

Step One:

Find a product you like and click on the "ADD TO BAG" button. If applicable, select your desired shade or size as relevant and then click “ADD TO BAG”.


For additional product information, how-to videos and related links, click on the product image, name or details. From the product detail page, select “ADD TO BAG” to place the item in your cart.

 

Step Two:

When you've completed shopping, click the shopping bag icon found on each page or click the "Checkout" button that will be displayed each time you add an item to your cart along with the details for that item.


Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to six [6] of any single item) during checkout prior to clicking on Submit Order.


More information on our Maximum Purchase Policy.

 

Step Three:

After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order is submitted. If an order confirmation does not arrive within 24 hours after submission, please email us at customerservice@drjart.com, chat live with us Monday through Friday from 9 AM - 5 PM EST or call us toll-free 1-800-814-6670.


If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call us toll free 1-800-814-6670 or email us at customerservice@drjart.com. For fastest service, please have your order number available.

 

 

View Bag/Deleting Items from Bag

VIEW BAG
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.


DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply click the shopping bag icon found on each page and select the minus [-] icon below the product name. The item will be removed from your shopping bag.
 

 

Optimal Online Color Settings

This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.

 

Please feel free to email us at customerservice@drjart.com with questions about specific colors, and we'll be happy to provide you with any additional description that is available.

 

 

Browser Requirements

Our site works best with Internet Explorer 6.0 and other later versions, Firefox 2.0 and other later versions, and Safari 2.0.4 and other later versions.

 

 

Security Online

At Dr. Jart+ Online, we understand how important security is to you. When you place an order at Dr. Jart Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:


http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl


In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

Internet Explorer 6.0 and higher
Mozilla Firefox 2.0.4 and higher
Safari 2.0.4 and higher

 

 

Item Availability

Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please email us at customerservice@drjart.com, chat live with us Monday through Friday from 9 AM - 5 PM EST or call us toll-free 1-800-814-6670.


Pre-sell Items
Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.


Please note: The actual delivery date of your order depends on the shipping method you select.

 

 

We regret that we must limit orders to no more than eight (8) units of any single item and 14 total items, with a maximum purchase of $3,000 per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions, please email us at customerservice@drjart.com, Chat Live with us Monday through Friday from 9 AM - 5 PM EST or call us at 1-800-814-6670.

 

 

Promotion/Offer Codes

Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.

Please Note: Offer codes should be entered exactly as they appear. Only one offer code may be used per online order.

 

 

Orders placed with the following payment methods will be charged at the time the order ships.


The following credit cards are accepted for payment


    American Express
    Discover
    MasterCard
    Visa


We also accept PayPal, Apple Pay and Afterpay as payment options on drjart.com.


We’re sorry, we do not accept:


    CODs
    Layaway plan
    Personal Checks
    Money Orders


Important information:


For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.

 

 

Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.  Sales tax will be assessed on the total purchase*, including shipping charges (if taxable in the ship-to state).  If you have other questions regarding sales tax, please feel free to at customerservice@drjart.com.

 

 

Payment Authorization

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

 

 

Payment Authorization Holds

When placing an order using a credit card or debit card, two transactions will be posted to your account.


1. The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge.


2. You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment. If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.